Return & Exchange Policy

HaveAPuff's Philosophy 

Here at HaveAPuff we always want you to feel great about your shopping experience. We handle returns and exchanges on a case-by-case scenario with the objective of making our customers satisfied with their purchase from us. 

Returns & Exchange Period

We gladly accepts returns of unopened, unused, undamaged, or defective items purchased on our website for a refund or exchange within 14 days of original purchase.

For sanitary and safety purposes, we will not accept returns on the items, opened or used, and therefore NON RETURNABLE.

We go through great lengths to provide an accurate representation of our products through detailed descriptions, videos, and high resolution photos.

  • Returns due to personal preference will incur a 15% restocking fee.
  • Returns in exchange for HaveAPuff store credit will never incur a restocking fee.
  • Shipping charges and rush processing fees are non refundable.

 

Return Shipping Costs

In regards to the cost of shipment for returns, customer are responsible for the costs to ship the items back to us. Once we receive the items and approve the return, we will bear the shipping costs for the replacement items or issue the payments of the product if it is for a refund. ALL SHIPPING CHARGES ARE NON REFUNDABLE.

Refund Process

Refund may be issued back to the original payment (Credit card, debit card, etc) or as store credit in the form of reward points. HaveAPuff is not responsible for refunds to a Prepaid Card in the event the cardholder no longer has possession of.