Shipping & Handling Policy

When will my order be shipped?
there is usually a 24-48 hour processing time for all orders, with most orders sent out for delivery within 24 business hours. We strive to ship orders out as quickly as possible with processing priority to puffers with paid shipping.

We process orders from 9:00AM EST - 5PM EST on weekdays.  We do not process orders on Saturday and Sunday and on Canadian Statutory Holidays in the province of Ontario.

Where do you ship to?
We ship to all 50 States in the U.S, Puerto Rico, Guam, U.S Virgin Islands, APO and FPO addresses. We also ship all provinces and territories in Canada. 

For international, we are currently shipping to most of the countries. If your country is not listed during the checkout process, we are unable to ship to that location at this time. See more information below.

Please note: Certain orders will be shipped to the cardholder's verified billing address. If we are unable to verify this address, the order will be cancelled without notice. Additionally, certain orders are going to be shipped with signature confirmation (Someone must be available to sign for the package).

Estimated Transit Times
USPS/DHL First Class Mail ("snail mail") 4-10 business days* in transit
USPS/DHL Priority (standard shipping) 2-4 business days* in transit
USPS/DHL Operations Date: Monday - Saturday

International Orders
All international customers must be aware of the customs and importation laws for their respective country. Furthermore, all duties, taxes, and VAT fees are not covered and customers are responsible for these payments. HaveAPuff is not responsible for any packages that are seized or stopped by the authorities, or any fees that are required for international duties. 
In other words, as a consumer who chooses to purchase and have products shipped to a country outside of the United States and Canada, you are taking responsibility for your purchase, and acknowledging that you are aware of the laws pertaining to such shipments. Please contact your local authorities for more rules and regulations in regards to electronic cigarettes, vaping and tobacco products.

All products sold are listed in US Dollars and will not be automatically converted into your local currency. HaveAPuff is not responsible for any conversion fees associated with international orders.

For Priority International shipments, tracking will show movement from our facility to the US international Sort Facility and then once it arrives in your country (Not all countries will provide tracking updates. If you have not received your order within 15 days, please contact your local customs agency). Standard international shipping will only show movement from our warehouse to the US international sort facility. (If you have not received your order within 45 days, please contact your local customs agency).

Late Shipments
We do not guarantee transit times and shipping fees are non-refundable through us. 

For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier.

Order Tracking:
Once your order has been shipped, the tracking number will be sent to the email address registered to your account.

Please do not be alarmed if the delivery confirmation (USPS/DHL version of tracking) for your package has not updated in a few days. USPS/DHL delivery confirmation does not update until the package has reached a sort facility or your local post office. There are no updates in between. All delivery issues should be addressed with your local post office.

USPS/DHL offers speedy and reliable service at a low cost. However, they can and will occasionally make the mistake of mis-routing a package. Unfortunately these errors are out of our control and we are not responsible for errors or delays by USPS/DHL.

Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.

Lost & Undelivered Packages:
Lost or undelivered packages are not the responsibility of HaveAPuff, and any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. HaveAPuff strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 48 hours of the last tracking update.

Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. HaveAPuff is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user.

How are replacement parts shipped?
All replacement shipments and warranty shipments are shipped using USPS/DHL First Class Mail.

Have more questions or concerns? Please contact us at Social@HaveAPuff.com